Department:              Administration

Job Title:                    Front Office Coordinator

Reports to:                 Customer Service Manager

Summary:

The Front Office Coordinator is a direct support for the Customer Service Team and is responsible for several administrative support duties, such as answering phones, filing, data entry, scheduling, and assuring that customers, vendors, employees, and visitors are comfortable and connected with the right company personnel.

Responsibilities:

1. Communicates and coordinates well with all levels of ESAM personnel.
2. Serving as the first point of contact for clients, greeting and checking-in office visitors, answering phones, and managing incoming and outgoing correspondences, including emails, faxes, mail, and package deliveries to the front office.
3. Maintain file system and use computer software programs to assist with Data entry and to generate and update required reports.
4. Answer and use multi-line phone system for incoming and outgoing telephone calls, transferring callers as appropriate.
5. Coordinate food and beverage offerings for “working lunches” and morning meetings with customers and auditors.
6. Submit work orders and schedule repairs for general office space and break room equipment.
7. Assist Customer Service Representatives with purchase orders, order entry, and provide customers with updated order information.
8. Keep company extension list updated, as needed.
9. Perform special assignments and other duties as required.

Requirements:

1. Must be able to prioritize multi-level tasks with interruptions and take direction well.
2. Proficiency with Microsoft Office Suite.
3. Ability to demonstrate conscientiousness, and attention to detail.
4. Organizational and customer service skills; receptionist experience preferred.
5. Understand, embrace, and ensure compliance to ESAM’s safety policies and procedures.
6. Presentable appearance and excellent verbal and written communication skills.
7. Ability to stay within budget guidelines.